Getting started

Need support at home, but not sure where to begin?

We're here to help — at no cost to you.

We know that navigating aged care services and government funding can feel overwhelming — especially when you're just trying to get the right help in place. That's why we offer a free, personalised support service to guide you every step of the way.

Does this sound like you?

You don't have to work it out alone.

Need help at home?
Want support with showering, meals, shopping, or getting out into the community?
Feel overwhelmed trying to organise services or speaking to government departments?

We take the stress out of the process — helping you understand your options and putting a plan in place that works for you, at your pace and on your terms.

Our free support service includes:

Real help, from people who know the system — at no cost and no obligation.

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My Aged Care registration

We help you register with My Aged Care and get the ball rolling.

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Assessment preparation

We prepare you for your aged care assessment so you feel ready and confident.

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Understanding funding

We explain funding levels and care options in plain language.

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Choosing a provider

We help you select a provider who fits your values and your needs.

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Coordinating your care

We coordinate carers, schedules and services once your plan is in place.

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A trusted contact

Someone to turn to for questions or next steps, anytime.

We work closely with you and your chosen provider to make sure you feel supported, informed, and in control.

What you'll need to get started.

Just a few simple details — we'll take care of the rest.

1

Australian address

Confirming you're eligible for support in your area.

2

Phone number

So we can stay in touch and guide you through each step.

3

Medicare number

Required to register and begin the aged care process.

⚖ Your rights and responsibilities

Care built on respect and dignity.

We believe every person deserves care built on respect, dignity and honesty. We're here to make sure you understand your choices, feel confident in your care journey, and always have someone to turn to who's on your side.

Already been approved?

When you receive your letter from My Aged Care confirming you've been allocated Support at Home funding, please contact our office to arrange a visit from our team.

Already have funding but want to find out more? Get in touch — we're happy to talk it through.

Talk to your local team.

No pressure and no obligation — we're happy to arrange a face-to-face conversation.

Rose Life Care — Wide Bay

Supporting clients across Hervey Bay, Maryborough and surrounding areas.

Phone: (07) 4184 9922
Email: info@roselifecare.com.au

Rose Life Care — Mid North Coast

Supporting clients across Port Macquarie, Kempsey and surrounding areas.

Phone: (02) 5507 9907
Email: info@roselifecare.com.au

Let's take the first step together.

Whatever stage you're at, we'll help you understand your options and put the right support in place — free, and with no obligation.

HoursMon–Fri, 9am–4pm